About MoiADC

MoiADC is owned by an Australian dentist who was once an ADC student and has worked closely with ADC students as a mentor. Now, as a practicing dentist in Australia, she is committed to providing quality simulation products specifically designed for ADC exam preparation.

Unmatched Quality, Unbeatable Price – Order Now!

MoiADC – Founded by an Australian dentist in 2018.
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1. Product Information

• What types of dental supplies do you offer?

We offer a wide range of dental supplies specifically designed for ADC exam preparation, including restorative materials, simulation teeth, practice models, and other products identical to the official ADC exam brand.

• Are your products compliant with Australian health and safety standards?

Our products are designed exclusively for ADC simulation purposes and meet the requirements for exam preparation. They are not intended for clinical or patient use.

• Do you offer eco-friendly or sustainable dental products?

While our focus is on delivering exam-specific simulation materials, we strive to source sustainable options where possible.

• Can I request a product demo or sample?

Currently, we do not offer product samples. However, we provide detailed product descriptions and images on our website to assist you in making informed choices.

• How often do you update your product inventory?

We regularly update our inventory to ensure our products match the latest ADC exam standards and specifications.

2. Ordering & Payments

• How do I place an order online?

Simply browse our ADC-focused product range, add items to your cart, and proceed to checkout. You’ll receive an email confirmation after placing your order.

• What payment methods do you accept?

We accept major credit cards, PayPal, Afterpay, and other secure online payment options listed during checkout.

• Can I modify or cancel my order after placing it?

We may or may not be able to modify or cancel an order after it has been placed. However, please contact us as soon as possible via email or WhatsApp, and we’ll do our best to accommodate your request. If the order has already been processed or shipped, changes may not be possible.

• Do you offer discounts for bulk purchases or group orders?

Yes!

• Bulk Orders: Discounts are available for large-volume purchases. Contact us to discuss your requirements, and we’ll provide a customized quote.
• Group Orders: If you’re part of a study group or purchasing with fellow ADC students, we offer special group discounts. Reach out to us with the details, and we’ll be happy to assist

• Do you offer installment payment options?

Yes, we offer flexible installment payment options:

• Afterpay: Split your payment into four equal installments.
• PayPal Pay in 4: PayPal offers an installment payment option, allowing you to pay in four equal payments over time. This option is available at checkout for eligible customers.

3. Shipping & Delivery

• What are your shipping options and delivery times?

We offer both standard and express shipping within Australia using Australia Post. Delivery times are as follows:

• Regular Post: 2-7 business days
• Express Post: 1-2 business days

What are the shipping costs?

Shipping within metro areas starts at:

• Regular Post: $10
• Express Post: $15

For areas outside the metro, shipping costs and delivery times may vary. To check the exact shipping time and cost to your area, please visit the Australia Post website and enter our postcode 2170 along with your destination postcode.

• Do you offer free shipping?

Yes, we offer free standard shipping on all orders worth $499 or above. This offer is valid for standard shipping only and does not apply to bulk shipping orders.

• Are insurance and signature on delivery included?

Please note that insurance and signature on delivery are optional and not included in the standard shipping costs.
We strongly recommend adding insurance to your order to protect against loss or damage, as we will not be responsible for any losses if you choose not to add insurance.
Australia Post, a third-party shipping company we use for its reliability and safety, provides coverage up to $100 for lost parcels without insurance. If insurance is added, the coverage will be based on the insured amount you select.

• What happens if my parcel is lost or delayed?

Once we dispatch your parcel, it is in the hands of Australia Post, and we cannot be held responsible for any delays or lost parcels. If your parcel is lost and insurance was not added, Australia Post will cover up to $100. However, for parcels with insurance, the compensation will match the insured value.
Important: If a parcel is marked as “delivered” by Australia Post but you haven’t received it, there is a very low chance of getting a refund. To avoid this situation, please ensure you select a safe place for your parcel to be delivered or consider using a P.O. Box or other secure delivery option.

• How are orders processed and shipped?

We ship packages on a first-come, first-served basis. Choosing “Express” or “Standard” shipping doesn’t change your place in the queue; it only affects delivery speed once your parcel is shipped.
Orders received before 2 PM (Sydney time) are typically shipped within 1-2 business days. However, please note that we may experience a backlog of orders received over the weekend, especially on Mondays. We generally ship within 1-4 business days of receiving an order.

• When will I receive tracking details?

Tracking numbers are automatically issued once your order is processed. Your parcel is scanned by Australia Post when it’s picked up from our facility at 4 PM, and tracking information will be sent to you shortly after that. Please allow a little time for the first scan and tracking details to update.

• How long does it take to ship my order?

We typically dispatch orders within 1-4 business days, subject to stock availability. Please allow extra time for processing during peak periods or public holidays.

• Do you ship internationally?

Yes, we ship internationally to customers around the world. Please contact us for international shipping rates and estimated delivery times.

• How can I place an urgent order?

For urgent orders, please contact us on WhatsApp, and we will do our best to expedite the processing and shipping of your order.

4. Returns & Refunds

• What is your return and refund policy?

We accept returns within 7 days fromthe delivery date, provided the items are unused and in their original packaging. The buyer is responsible for return postage. Please note that consumable items (such as restorative materials) cannot be returned due to the special storing conditions required.

• How do I initiate a return or exchange?

Contact our support team to start the return process, and we’ll guide you through it.

• Are there any products that cannot be returned?

Consumable products cannot be returned due to their need for specific storage conditions. Please check individual product descriptions for details.

• How long does it take to process a refund?

Refunds are processed within 5–7 business days after we receive the returned items.

5. Account & Support

• How do I create an account on your website?

Click on the “Sign Up” button on our homepage and follow the instructions to create your account.

• How do I reset my password?

Click on “Forgot Password” on the login page, and follow the instructions sent to your registered email.

• How can I contact customer support?

You can reach us via email at moiadc@yahoo.com or call us at +61-46 6759466.

• What are your customer support hours?

Our team is available Monday to Friday, from 9:00 AM to 5:00 PM (AEST). If you need assistance outside of these hours, we are available 24/7 to help. Please don’t hesitate to contact us anytime, and we’ll get back to you as soon as possible.

6. Compliance & Certifications

• Do your products come with warranties?

Many of our simulation products come with warranties. Warranty details are included in the product descriptions.

• Are your dental supplies suitable for all types of dental practice?

No, our supplies are intended exclusively for ADC exam simulation purposes and are not suitable for professional clinical use.

7. Promotions & Loyalty Programs

• Do you offer promotions or seasonal discounts?

Yes, we offer special discounts during certain periods. Sign up for our newsletter to stay updated.

• Is there a loyalty or rewards program for regular customers?

We are currently working on introducing a loyalty program tailored for ADC students. Stay tuned for updates!

• How can I stay updated about special offers?

Subscribe to our newsletter and follow us on social media for the latest updates.

• Do you have a referral program?

Yes, we have a special referral offer! When you refer a friend, you’ll receive $10 off your next order, and your friend will also receive $10 off their first order. Conditions apply. Contact us for more details on how to participate in the referral program.

8. Technical Support & Website Assistance

• I’m having trouble placing an order online—what should I do?

If you face any technical issues, please reach out to our customer support team, and we’ll assist you.

• What browsers are best for using your website?

Our website is optimized for the latest versions of Google Chrome, Mozilla Firefox, and Safari.

• How can I report a technical issue on the website?

Please email a detailed description of the issue to moiadc@yahoo.com or call or WhatsApp us at +61-46 6759466, and our technical team will address it promptly.

If you have any further questions regarding our products, feel free to reach out! Please note that as the owner is a practicing Australian dentist who was previously an ADC student, we specialize solely in providing products for ADC exam preparation. While we are happy to assist with anything related to our simulation products, we are unable to provide advice or details beyond the scope of ADC exam preparation materials.