Hassle-Free Returns
At MoiAdc, we want you to be completely satisfied with your purchase. Here’s what you need to know about returning items:
Change of Mind (within 7 days):
* Most items can be returned for a full refund or exchange within 7 days of delivery.
Please note: This policy does not apply to consumables such as amalgam and composite.
* Simply contact us via email (moiadc@yahoo.com) or WhatsApp (0466 759 466) to get authorization for your return.
* We recommend using a tracked shipping service for your return.
* Original condition and packaging are required for a full refund.
Faulty Items:
* If you receive a faulty item, please contact us via email (moiadc@yahoo.com) or WhatsApp (0466 759 466) within 7 days of delivery.
* Describe the issue in detail and provide photos if possible.
* We might require the item to be sent back to be checked before processing your return.
* We’ll offer a repair, replacement, or full refund depending on the situation.
Return Shipping:
* You are responsible for covering return shipping costs.
During Black Friday, our return policy will be modified to exclude all items purchased during this period. This means that any item purchased on Black Friday cannot be returned for a refund or exchange.
We understand that this may be a change from our usual return policy, but we hope that you understand that this is necessary due to the high volume of sales and limited inventory during Black Friday.
If you have any questions about our return policy during Black Friday, please feel free to contact us.
How to Make a Return:
* Contact Us: Get authorization for your return by emailing (moiadc@yahoo.com) or contacting us on WhatsApp (0466 759 466).
* Package Your Return: Carefully repack the item(s) in its original condition, including all accessories and packaging materials.
* Ship Your Return: We’ll provide return shipping instructions after you receive authorization.
Processing Your Return:
* Once we receive your return, we’ll process your refund or exchange as quickly as possible (usually within 2 business days).
* Items without authorization or those in significantly altered condition may not be eligible for a full refund.
Still Have Questions?
Our friendly customer support team is always happy to help! Contact us at (moiadc@yahoo.com) or on WhatsApp (0466 759 466).